Forgot your password? Contact us

Password requirements
Length: between 10 and 18 characters.
The password needs to contain characters from:
- Uppercase letters
- Lowercase letters
- Numbers (0 to 9)
Do NOT use special characters
You cannot reuse the last 24 passwords
Password will expire after 120 days
Do not include your name, username, month or year in the password
Passwords with common used "bad" phrases will be refused

Hydro users with IT services delivered from Fujitsu must change their password using PC/Windows password change facility.